Remote hands & smart hands services

Skip the site visits

On-demand IT support for infrastructure management. Our experts deliver remote and smart hands services — troubleshooting, maintenance, and inspections — so you can manage your environment remotely.

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Designed for time-pressed teams 

Full-service remote support

From patching and power cycling to complete rack rollouts, we handle every aspect of on-site intervention. Our service saves you time, reduces operational costs and removes the need for permanent on-site staff — giving you the flexibility to focus on strategy while we take care of the hands-on work.

Expert technicians on-demand

Think of our experienced technicians as an extension of your own team — available exactly when you need them. Whether you need help with urgent fixes, planned maintenance, or ongoing operational support, they bring the expertise, precision and professionalism to keep your infrastructure running efficiently without adding permanent headcount or overheads.

Rapid response 24/7

Our on-site engineers are available around the clock to handle urgent requests in as little as one hour. Whether it’s troubleshooting, replacing components, or resolving unexpected issues, we act fast to minimise disruption, maintain uptime and ensure your critical systems remain operational day or night, 365 days a year.

Support that scales with you

From one-off interventions to multi-rack deployments, our smart and remote hands services scale with your business needs. As your infrastructure grows or your requirements change, we adapt — providing the right level of skilled support to match your operations, wherever and whenever you need it, without unnecessary overhead.

Hands-on support without being present 

From quick fixes to complex rollouts, our remote and smart hands services keep your infrastructure running smoothly—without the need for on-site staff. Here’s how they compare:

Remote hands

Our remote hands services provide fast, on-site support for simple tasks like equipment moves, power resets, cable checks and visual inspections — so you don’t have to be there.

Smart hands

Our smart hands services deliver advanced, technician-led support for complex tasks like diagnostics, configuration changes, system checks and maintenance — all handled remotely, whenever you need it.




Talk to an expert

Need on-site support without being there in person? Talk to an expert about Ilkari’s remote and smart hands services.

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